PS5 Controller Won't Connect: Here's How To Fix It

The PS5 is an impressive console for a number of reasons, but one area where it really shines is its controller. The PlayStation DualSense has an all-new ergonomic design. It features several small improvements, such as the Create button and a built-in microphone, in addition to the two features that make it unlike any video game controller that's ever come before: the adaptive triggers and haptic feedback. These improvements are great from a gamer's perspective, but they've also changed Sony's approach to game design. Developers who are making games for the console are encouraged to take full advantage of the controller's capabilities. This has made the DualSense an essential piece of equipment for the console that cannot be easily replaced, which is why it's so frustrating when players are unable to get the controller to connect to their console.

Several users have reported issues with getting their DualSense controllers to properly sync to their PS5. This would be frustrating on any console, but it's particularly annoying on the PS5 since there aren't really any third-party controllers that work with the system, and the DualSense is expensive to replace. Fortunately, there are a few things gamers can try before throwing in the towel. There are a number of different problems that can prevent the controller from connecting. Here are some of the most common reasons, and how users can solve them.

The DualSense is like most other wireless controllers in that it connects to the console via Bluetooth. This is generally a relatively fast and stable signal, but there are a few ways that this connection can be disrupted. One of the simplest reasons a controller might not connect is if it was synchronized to a different system, such as a PC or a mobile device. If this occurred, the DualSense will need to be re-synced to its home PS5. To do this, start by turning on the PS5 and connecting the controller to it using the included USB Type-C cable. Then, turn on the controller by pressing the PS button. The light bar should blink, and then the player indicator should light up. Assuming the controller has a full charge, it should now be able to be disconnected and work wirelessly.

There are outside sources of interference that can disrupt the controller's wireless connection to the PS5, however, which could be the source of the issue. According to Audio-Technica, close proximity to microwaves, satellite signals, poorly shielded power lines, wireless security cameras and Wi-Fi speakers, and even other Bluetooth devices can all cause Bluetooth signal interference. Gamers should try disconnecting any other Bluetooth-connected devices, such as headphones, to see if this resolves the issue.

If the controller is failing to pair while connected to the PS5, it's possible that the physical connection to the console itself is the issue. First of all, users should make sure that they are using the cable that came with their PS5 or DualSense controller. There are some third-party cables out there that are designed to work with the DualSense, but many USB Type-C cables run at different speeds, and some of them only serve as charging cables. These other cables may not have the data-transfer capabilities necessary to connect the two devices.

If the correct cable is being used and is still not connecting, it's possible that the USB ports on either the PS5 or the controller need to be cleaned. Dust, lint, and other forms of debris can potentially cause blockages that limit the cable's ability to connect. Clearing these may resolve the issue. Players should be careful while doing this, however. Business Insider recommends that the best way to safely clean these out is by using a can of compressed air to loosen the debris before using a shaved toothpick to clear it out. Paperclips and other conductive metal devices are not advisable. It is also always recommended to power down and unplug the devices to reduce the chance of injury or short-circuiting.

Users who have tried all of the solutions above and are still having issues with their DualSense controller connecting wirelessly to their PS5 have two more things that they can still try. It's possible that the controller is not connecting due to a software or firmware issue. Start by making sure that the software on the PS5 itself is updated to the latest version. It should do this automatically, so long as it has a connection to the internet. If not, it is possible to manually update the software by downloading it from the PlayStation website using a Mac or PC and then transferring it to the PS5 with a USB storage device.

Next PlayStation recommends resetting the controller itself. Disconnect the controller from the USB cable and use a pin, toothpick, or paper clip to press and hold the tiny reset button that is recessed into the hole beside the Sony logo on the back of the controller. Hold this for at least five seconds to reset the controller. Then, users can reconnect it to the PS5 and try pairing it again.

If none of these solutions work, then it is likely that the controller itself is damaged. This could be due to a defective battery or Bluetooth sensor. Users with damaged controllers can request repair services through the PlayStation website.